ONLINE TERMS AND CONDITIONS OF SALE.

1. Introduction

The website www.qleanbeauty.com is operated by Qlean Beauty Pty Ltd which is registered in Australia.  Our registered ABN is 79 624 510 925.

For any questions please contact our customer service centre via email at info@qleanbeauty.com

2. Terms and Conditions

These terms and conditions set out:-

(a) The terms and conditions upon which we sell and supply any products listed on our website; and
(b) The terms and conditions upon which you may use the website.

Please ensure that you read these terms and conditions of sale and use carefully before you purchase a product or start to use the website.

By purchasing a product and/or using our website, you indicate and confirm that you accept the terms and that you agree to abide by them. 

3. Availability

Orders are subject to stock availability. We aim to keep our website accurately updated on stock availability however on occasion there may be a discrepancy. On such occasion and if your order cannot be fulfilled in the time frame listed in Shipping Costs & Times, we will notify and offer alternative options or a refund.

4. Returns policy

If you are not entirely satisfied with your purchase, we’re here to help.

Returning an online purchase

You have 30 calendar days to return an item from the date you received it. QLEAN Beauty reserves the right to reject the returns of goods which do not meet the eligibility criteria.

To be eligible for a return:

1) the item must be not physically damaged from dropping or mistreatment; and
2) the item was purchased online at our official store (qleanbeauty.com); and
3) the packaging is mechanically faulty; or
4) you have had a reaction to the product.

If you are returning  an item because you’ve changed your mind, we will only accept unopened products in their original condition and you will be responsible for the cost of return postage.

Stockist Purchase

If you purchased your products from a stockist of QLEAN Beauty, you are bound under that retailer’s Returns and Exchanges Policy and must return to place of purchase for assessment.

Your item needs to have the receipt or proof of purchase.

5. Refunds policy

If you meet the eligibility criteria above and would like to return your product, please contact info@qleanbeauty.com and state the Order Number and reason for return. Please include whether you are requesting a refund or replacement item.

Once we receive your item, we will notify you on the status of your refund/replacement after inspecting the item within 5 working days. If your return is approved, we will initiate a refund to your original method of payment or generate a new sales order to ship your replacement item.

Please allow 3 working days for the refunds to be approved by your purchasing merchant.

Return Shipping Costs

Once you have notified us of your wish to return the item for assessment and we approve the return, we will send details to your email address on how to return the item at our cost.

Contact Us

If you have any questions on how to return your item to us, contact customer care on (03) 9754 4832, email info@qleanbeauty.com or visit our contact page

6. Privacy Policy

We guarantee to never disclose, sell, rent or exchange your personal details to any third party for any reason. We only collect your details that are necessary to ensure that we can effectively complete your transaction and deliver your order.

7. Copyright, site content and linking to our site

All content, including site design, text, graphics and images are the property of Qlean Beauty Pty Ltd protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Viruses, hacking and other offences

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to you in order to use the Website and screen out anything that may damage it.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which may be malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our Website. You must not attack our website in any manner whatsoever, including via a denial-of-service attack or a distributed denial-of service attack.

We will report any such breach of these provisions to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

9. Our liability

The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. Qlean Beauty, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies. The information contained on our site is general in nature and is not an endorsement of any particular product.

We will not accept liability for a failure to comply with specific care instructions stated in the product, within the product’s packaging or on our website.

We will take all reasonable care, in so far it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

You indemnify us against all costs (including legal costs), expenses, damages, accounts or other losses or liability, including those arising from any actions, suits, proceedings, claims or demands, made against or suffered by us, arising out of supplying the products in accordance with these terms or arising out of the you breaching any of your obligations (which includes any negligent act or omission by the you or your agents) under these terms.