Yes, every QLEAN product has its expiry date on the bottom of its packaging, which is typically 18 months.
Absolutely - our glass containers are fully recyclable or can be repurposed after use and our plastic containers are made from post-consumer recycled plastic. We also use environmentally conscious shipping packaging called bio-fill made from corn which is fully degradable in your rubbish or compostable.
To keep your products safe over time, our products do contain preservatives, but only the natural stuff!
Absolutely not - we pride ourselves on creating skincare with quality, safe ingredients. We guarantee that our skincare is suitable for even the most sensitive of skin.
You bet! At QLEAN, we have over 20 years experience in creating skincare to suit sensitive skin and skin conditions like eczema. Our gentle and safe formulas make QLEAN the perfect choice for eczema sufferers. Why not try our best selling Skin Relief Balm?
Absolutely! Our formulas have been tried and tested (only on humans) to suit even the most sensitive of skin types.
Nope - they never have and never will! No nasties, no nonsense.
Yes, QLEAN products are suitable for all skin types and humans of all ages and sizes!
Never. QLEAN is cruelty free and always will be.
Yes - we use only quality natural and organic ingredients that are ethically and locally sourced.
Nope. No nasties whatsoever.
Yes, absolutely.
Yes. We use only pure essential oils and not synthetic fragrances. We guarantee purity and safety in all the ingredients we use.
Almost all our products are vegan, except those created with beeswax. Our beeswax is sourced locally from ethical beekeepers. All our products are gluten free.
Yes, every single one of QLEAN’s products is handmade with love and care by our founders in the beautiful Dandenong Ranges of Melbourne, Australia.
Delivery and Payment
We ship Australia wide, as well as all around the world.
Flat fee of $10 (AUD). Free shipping on all petite and travel sizes as well as orders over $100 (AUD). Express shipping is available at an additional cost.
International shipping?
We ship internationally using Australia Post. Rates are calculated at checkout according to weight.
Yes.
Returns
We accept returns in most circumstances.
To be eligible for an online return, the item must not be physically damaged and you find the packaging/product mechanically faulty or you have had a reaction to the product. If you are returning an item because you’ve changed your mind, we will only accept unopened products in their original condition and you will be responsible for the cost of return postage in this circumstance.
Stockist Purchase:
If you purchased your products from a stockist, you are bound under that retailer’s Returns and Exchanges Policy and must return to place of purchase for assessment. Your item needs to have the receipt or proof of purchase. Read more about our Returns Policy.
Rewards
Yes! We are proud to offer our customers QLEAN Credits which are accumulated with every order. Earn 5 Qlean Credits for every $1 spent. Redeem these credits for a discount off future orders.
Refer a friend and give them $10 off their order. Once they make their purchase, you get $10 in return!
